{"id":5145,"date":"2019-09-16T16:05:19","date_gmt":"2019-09-16T14:05:19","guid":{"rendered":"https:\/\/www.city-bird.com\/?page_id=5145"},"modified":"2023-04-21T18:27:53","modified_gmt":"2023-04-21T16:27:53","slug":"taxi-moto-trouvez-des-reponses-a-vos-questions","status":"publish","type":"page","link":"https:\/\/www.city-bird.com\/en\/frequently-asked-questions\/","title":{"rendered":"<p>FAQ &ndash; Questions R&eacute;ponses sur le Taxi Moto &ndash; Paris Orly Roissy<\/p>"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"5145\" class=\"elementor elementor-5145\" data-elementor-settings=\"[]\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c570699 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c570699\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-fd7d861\" data-id=\"fd7d861\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1e3fa46 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-spacer\" data-id=\"1e3fa46\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-79f6706 elementor-widget elementor-widget-heading\" data-id=\"79f6706\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cb0f774 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cb0f774\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-97276e1\" data-id=\"97276e1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f3fc17f elementor-widget elementor-widget-heading\" data-id=\"f3fc17f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">My reservation<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dbd8536 elementor-widget elementor-widget-accordion\" data-id=\"dbd8536\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2301\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"tab\" aria-controls=\"elementor-tab-content-2301\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">Dois-je &ecirc;tre abonn&eacute; chez Citybird pour r&eacute;server une course ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2301\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2301\"><p><span style=\"font-weight: 400;\">L?abonnement Citybird n?est pas obligatoire pour r&eacute;server des courses, la seule condition est d?avoir un compte Citybird, il faut ensuite vous connecter sur votre compte pour pouvoir faire vos r&eacute;servations.<\/span><\/p><p><span style=\"font-weight: 400;\">L?abonnement est int&eacute;ressant si vous voyagez r&eacute;guli&egrave;rement ou que plusieurs collaborateurs d?une m&ecirc;me entreprise utilisent Citybird, si c?est le cas vous pouvez vous rapprocher de notre <a href=\"https:\/\/www.city-bird.com\/en\/offre-entreprise-citybird\/\">business development  team<\/a>.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2302\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"tab\" aria-controls=\"elementor-tab-content-2302\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">Can I book my trip at any time?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2302\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2302\"><p class=\" translation-block\">On the Internet or on your mobile, you can <a href=\"https:\/\/citybird.yusoflet.com\/new_front#\/\" target=\"_self\"> book your trips <\/a> 24\/7.<\/p><p class=\" translation-block\">If you want to book by phone, our switchboard (<a class=\"contact-link\" target=\"_self\"> 01 80 20 50 10 <\/a>) is available: <br>? Monday to Friday from 7AM to 10PM. <br>? Saturday from 8AM to 8PM <br>? Sundays and holidays from 4PM to 10PM<\/p><p>Our partner drivers can make trips at any time, but there are price increases during peak hours, at night, on weekends and on public holidays.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2303\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"tab\" aria-controls=\"elementor-tab-content-2303\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">Puis-je r\u00e9server mon retour ou un autre trajet directement aupr\u00e8s du chauffeur qui m?a transport\u00e9 ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2303\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2303\"><p>We cannot take into account a reservation made with your driver, you must reserve your trip on our website, our application or by phone.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2304\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"tab\" aria-controls=\"elementor-tab-content-2304\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">Can I book my trip by email?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2304\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2304\"><div class=\"wpb_text_column wpb_content_element conteneur-interne\"><div class=\"wpb_wrapper\"><p>We do not accept reservation requests by e-mail.<\/p><p>Several channels are available to make a reservation:<\/p><ul><li class=\" translation-block\">You can connect to your customer area using your personal identifiers, by going to <a href=\"https:\/\/www.city-bird.com\/\" target=\"_self\"> www.city-bird.com <\/a><\/li><li>Vous pouvez utiliser votre application d&eacute;di&eacute;e Citybird (iOS et Android)<\/li><li class=\" translation-block\">You can also call our reservation center at <a class=\"contact-link\" target=\"_self\"> 01 80 20 50 10 <\/a> (weekdays from 7AM to 10PM, Saturdays from 8AM. to 8PM., Sundays and holidays from 4PM. to 10PM)<\/li><li>For our international customers, a specific telephone number is available at <a class=\"contact-link\">+33 1 80 20 50 10<\/a>.<\/li><\/ul><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2305\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"tab\" aria-controls=\"elementor-tab-content-2305\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">How can I be sure that my reservation has been taken into account?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2305\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2305\"><div class=\"wpb_text_column wpb_content_element conteneur-interne\"><div class=\"wpb_wrapper\"><p>Once your reservation is complete, an e-mail will be sent to you automatically, confirming the reservation and summarizing the details of your journey: pick-up address, arrival address, pick-up time, etc.<\/p><p>Si vous ne recevez pas cet e-mail, merci de nous contacter &agrave; l?adresse contact@city-bird.com afin que nous puissions rem&eacute;dier &agrave; la situation.<\/p><p>You can also find all your future trips in your customer area, so you can easily check that your reservation has been taken into account.<\/p><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2306\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"tab\" aria-controls=\"elementor-tab-content-2306\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">How far in advance should I book my trip?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2306\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2306\"><p><span style=\"font-weight: 400;\">Our two solutions for booking your trip:<\/span><\/p><p><strong>&nbsp;Immediate ride<\/strong><span style=\"font-weight: 400;\">&nbsp;<\/span><span style=\"font-weight: 400;\">Le trajet en Citybird peut &ecirc;tre r&eacute;serv&eacute; en imm&eacute;diat, c?est-&agrave;-dire avec une prise en charge dans les 25 minutes suivant la r&eacute;servation. Cette solution est pratique pour les r&eacute;servations de derni&egrave;re minute, cependant pour &ecirc;tre assur&eacute; d?avoir un trajet &agrave; l?horaire souhait&eacute; il est pr&eacute;f&eacute;rable de commander sa course en avance lorsque cela est possible.<\/span><\/p><p><span style=\"font-weight: 400;\"><strong>Bookind in advance<\/strong> : <\/span><span style=\"font-weight: 400;\">Le fait de r&eacute;server son trajet en Citybird &agrave; l?avance, permet d?&ecirc;tre assur&eacute; d?avoir un chauffeur disponible &agrave; la date et &agrave; l?heure souhait&eacute;e. La course en avance peut &ecirc;tre r&eacute;serv&eacute;e &agrave; tout moment sur l?application et par t&eacute;l&eacute;phone, aux heures d?ouverture du service.<\/span><\/p><div class=\"elementor-accordion-item\"><div id=\"elementor-tab-content-2306\" class=\"elementor-tab-content elementor-clearfix elementor-active\" role=\"tabpanel\" data-tab=\"6\" aria-labelledby=\"elementor-tab-title-2306\"><p>There is no time limit for booking a trip in advance.<\/p><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2307\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"tab\" aria-controls=\"elementor-tab-content-2307\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">How can I modify or cancel my trip?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2307\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2307\"><p>Via internet ou sur notre application mobile, vous pouvez modifier ou annuler votre trajet en quelques clics en vous rendant dans votre espace client. Si la modification \/ annulation intervient plus d?une heure avant l?heure de prise en charge pour une course command\u00e9e \u00e0 l?avance et moins de cinq minutes apr\u00e8s la commande dans le cas d?une course imm\u00e9diate, aucuns frais ne vous seront factur\u00e9s.<\/p><p>You can also modify or cancel your ride calling us +33<a class=\"contact-link\">01 80 20 50 10<\/a>)&nbsp;:<br>? du lundi au vendredi de 7h &agrave; 22h<br>? le samedi de 8h &agrave; 20h<br>? les dimanches et jours f&eacute;ri&eacute;s de 16h &agrave; 22h<\/p><p><strong>Nous n?acceptons pas les demandes d?annulation ou modification de trajet par email.<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2308\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"tab\" aria-controls=\"elementor-tab-content-2308\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">Is there a charge for canceling my ride?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2308\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2308\"><div class=\"wpb_text_column wpb_content_element conteneur-interne\"><div class=\"wpb_wrapper\"><p>Our cancellation conditions are as follows:<\/p><p class=\"p1\"><strong><span class=\"s1\">Annulation d?une course &agrave; l?avance*:<\/span><\/strong><\/p><ul class=\"ul1\"><li class=\"li2\"><span class=\"s2\">Pour une annulation entre 59 et 45 minutes avant l?heure de prise en charge, une retenue de 75% du montant de la course sera faite.&nbsp;<\/span><\/li><li class=\"li2\"><span class=\"s2\">Pour une annulation moins de 45 minutes avant l?heure de prise en charge et\/ou dans le cas de non pr&eacute;sentation du passager, la course est int&eacute;gralement factur&eacute;e.&nbsp;<\/span><\/li><\/ul><p class=\"p1\"><span class=\"s1\"><strong>Annulations d?une course en ?d&egrave;s que possible?<\/strong>:<\/span><\/p><ul class=\"ul1\"><li class=\"li2\"><span class=\"s2\">No fee will be charge for a cancellation less than 5 minutes after the booking&nbsp;<\/span><\/li><li class=\"li2\"><span class=\"s2\">Pour une annulation plus de 5 minutes apr&egrave;s la commande et\/ou dans le cas de non pr&eacute;sentation du passager, une retenue forfaitaire sera faite sur le montant du trajet en voiture (5 ? pour un scooter &eacute;lectrique, 30 pour un scooter, 45 ? pour une moto, 15? pour une Berline, 30? pour un Van).<\/span><\/li><\/ul><p>* Please note that cases of modification of a race within the hour preceding the pick-up will give rise to a deduction as specified above. To make a last minute change, we recommend that you call our booking platform at&nbsp;<a class=\"contact-link\">01 80 20 50 10<\/a>&nbsp;to validate its feasibility and thus avoid any unpleasant surprises.<\/p><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2309\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"tab\" aria-controls=\"elementor-tab-content-2309\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">Citybird peut-il me fournir une estimation de temps de trajet ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2309\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2309\"><p class=\" translation-block\">Our <u> <a href=\"https:\/\/citybird.yusofleet.com\/new_front#\/\" target=\"_self\"> fare simulator <\/a> <\/u> offers you an estimated journey time on the based on past journeys made by our partner drivers.<\/p><p>If in doubt, you can also write to us, we will be happy to advise you<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-23010\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"tab\" aria-controls=\"elementor-tab-content-23010\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">I cannot book a ride due to lack of availability. What to do?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-23010\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-23010\"><p><span style=\"font-weight: 400;\">Our service may be in lack of availability, especially during peak hours. If the application notifies you during your reservation that there is no driver available, do not hesitate to call us on 01.80.20.50.10 as recommended by the notification, it is sometimes possible to have place despite the notification sent.<\/span><\/p><p><span style=\"font-weight: 400;\">&nbsp;<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-23011\" class=\"elementor-tab-title\" data-tab=\"11\" role=\"tab\" aria-controls=\"elementor-tab-content-23011\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">Can I book a ride for another passenger ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-23011\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-23011\"><p><span style=\"font-weight: 400;\">Oui il est possible de r&eacute;server une course pour un autre passager, en vous connectant sur votre compte, vous avez la possibilit&eacute; d?ajouter un ou plusieurs passagers. Il vous sera demand&eacute; de renseigner le nom, pr&eacute;nom, num&eacute;ro de t&eacute;l&eacute;phone et adresse e-mail du passager pour qu?il soit inform&eacute; de la course et pour que le SMS lui indiquant que son chauffeur est arriv&eacute; lui soit envoy&eacute;. Vous avez &eacute;galement la possibilit&eacute; d?ajouter plusieurs cartes bancaires sur votre compte pour que les courses soient bien d&eacute;bit&eacute;es aux personnes effectuant la course.<\/span><\/p><p><span style=\"font-weight: 400;\">Voici comment ajouter un passager lors d?une r&eacute;servation sur l?application : cliquez sur Option sur la page de r&eacute;servation, puis ajouter ou s&eacute;lectionner le passager qui effectuera la course.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-23012\" class=\"elementor-tab-title\" data-tab=\"12\" role=\"tab\" aria-controls=\"elementor-tab-content-23012\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">Puis-je r&eacute;server un trajet en Citybird pour un mineur ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-23012\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"12\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-23012\"><p><span style=\"font-weight: 400;\">Il est possible de transporter un mineur pour une course en Citybird, &agrave; condition que le passager mesure au minimum 1 m&egrave;tre 30. Cependant, pour ce genre de demande il est pr&eacute;f&eacute;rable de nous contacter directement pour que l?on puisse effectuer la r&eacute;servation et mettre en place les mesures de s&eacute;curit&eacute; n&eacute;cessaires. <\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-23013\" class=\"elementor-tab-title\" data-tab=\"13\" role=\"tab\" aria-controls=\"elementor-tab-content-23013\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">Why do I have a 2 euro direct debit request?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-23013\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"13\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-23013\"><p><span style=\"font-weight: 400;\">Les 2 euros ne constituent qu?une simple autorisation bancaire pour v&eacute;rifier l?approvisionnement suffisant de votre compte bancaire. Vous serez pr&eacute;lev&eacute; uniquement du montant de votre course, apr&egrave;s trajet.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-23014\" class=\"elementor-tab-title\" data-tab=\"14\" role=\"tab\" aria-controls=\"elementor-tab-content-23014\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">Why is my credit card refused on the website?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-23014\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"14\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-23014\"><p><span style=\"font-weight: 400;\">Tout d?abord veillez &agrave; bien rentrer les num&eacute;ros de la carte et le bon cryptogramme (les 3 chiffres qui se trouvent au dos de votre carte (visa et mastercard) ou les 4 chiffres &agrave; l?avant lorsqu?il s?agit d?une American Express. <br>Il se peut que le solde de votre compte bancaire soit insuffisant. Le cas &eacute;ch&eacute;ant n?h&eacute;sitez pas &agrave; contacter directement notre service client.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-23015\" class=\"elementor-tab-title\" data-tab=\"15\" role=\"tab\" aria-controls=\"elementor-tab-content-23015\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">?Comment enregistrer ma carte bleue ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-23015\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"15\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-23015\"><p><span style=\"font-weight: 400;\">Dans votre espace client, sur votre profil \/ votre nom vous avez acc&egrave;s &agrave; l?onglet paiement sur lequel vous pouvez ajouter autant de cartes bleues que vous souhaitez.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3da0261 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"3da0261\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e42498e elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"e42498e\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-336570d elementor-widget elementor-widget-text-editor\" data-id=\"336570d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f83fa53 elementor-widget elementor-widget-spacer\" data-id=\"f83fa53\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-91ffaac elementor-widget elementor-widget-heading\" data-id=\"91ffaac\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">My price<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-68274bf elementor-widget elementor-widget-accordion\" data-id=\"68274bf\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1091\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"tab\" aria-controls=\"elementor-tab-content-1091\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">How can I get discounts on my rides?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1091\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1091\"><p>If you are a frequent user of our services or if various members of your company use Felix Citybird for their rides, contact us to&nbsp;<u><a href=\"https:\/\/www.city-bird.com\/en\/taxi-moto-les-abonnements\/\">d?abonnement&nbsp;<\/a><\/u>prepayed or end of month payment contrat) that will offer you more services and discounts.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-df3cb49 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"df3cb49\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e8e1b4 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"2e8e1b4\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a7679db elementor-widget elementor-widget-text-editor\" data-id=\"a7679db\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cf013a9 elementor-widget elementor-widget-spacer\" data-id=\"cf013a9\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8fcacec elementor-widget elementor-widget-heading\" data-id=\"8fcacec\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">My ride<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb2064b elementor-widget elementor-widget-accordion\" data-id=\"cb2064b\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2121\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"tab\" aria-controls=\"elementor-tab-content-2121\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">Suis-je pr&eacute;venu de l?arriv&eacute;e du chauffeur ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2121\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2121\"><div class=\"wpb_text_column wpb_content_element  conteneur-interne\"><div class=\"wpb_wrapper\"><p>Un SMS vous est envoy&eacute; lorsque votre chauffeur est arriv&eacute; au point de prise en charge. Ce SMS mentionne le nom de votre chauffeur, la plaque d?immatriculation de son v&eacute;hicule et son num&eacute;ro de t&eacute;l&eacute;phone afin que vous puissiez le contacter en cas de besoin.<\/p><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2122\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"tab\" aria-controls=\"elementor-tab-content-2122\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">O&ugrave; trouver mon chauffeur lors d?une prise en charge &agrave; une gare ou un a&eacute;roport ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2122\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2122\"><p>Vous pouvez retrouver les lieux de prise en charge dans les diff&eacute;rentes gares et terminaux d?a&eacute;roports sur les pages&nbsp;<a href=\"https:\/\/www.city-bird.com\/en\/find-your-motorbike-taxi-easily\/\">Motorcycle taxi: our meeting points<\/a>&nbsp;et&nbsp;<a href=\"https:\/\/www.city-bird.com\/en\/retrouvez-facilement-votre-berline\/\">Hailing service meeting point&nbsp;<\/a>de notre site internet<\/p><p>A link to your meeting point is also sent before your ride<br>? Dans le mail de confirmation que vous recevez apr&egrave;s avoir effectu&eacute; votre r&eacute;servation<br>? Dans le SMS que vous recevez &agrave; l?arriv&eacute;e de votre chauffeur<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2123\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"tab\" aria-controls=\"elementor-tab-content-2123\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">Lors d?une course en Moto Taxi ou Maxi Scooter, dois-je pr&eacute;voir une tenue sp&eacute;cifique selon les conditions m&eacute;t&eacute;orologiques ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2123\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2123\"><p>Lors de la prise en charge, votre chauffeur vous &eacute;quipera d?un casque &agrave; votre taille, d?un blouson protecteur et de gants, et vous fournira un kit d?hygi&egrave;ne.<\/p><p>En cas d?intemp&eacute;ries, un imperm&eacute;able long, un tablier long ainsi que des surbottes vous permettront d?&ecirc;tre au chaud et au sec pendant toute la dur&eacute;e de la course.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2124\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"tab\" aria-controls=\"elementor-tab-content-2124\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">What kind of luggage can I carry with me?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2124\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2124\"><p>Les&nbsp;<a href=\"https:\/\/www.city-bird.com\/en\/how-does-it-work\/\">Motos Taxis<\/a>&nbsp;Citybird sont con&ccedil;us pour les voyageurs d?affaires : elles peuvent ainsi embarquer un bagage ?cabine? (environ 10kgs) ainsi qu?un petit sac ou une mallette ordinateur. Si vous voyagez avec un bagage plus volumineux (bagage soute par exemple), vous pouvez lors de la r&eacute;servation s&eacute;lectionner l?option &laquo;&nbsp;bagage volumineux&nbsp;ou sup&eacute;rieur &agrave; 15kg&raquo; afin d?&ecirc;tre transport&eacute; par une moto &eacute;quip&eacute;e d?un porte-bagage (surco&ucirc;t de 15 Euros).<\/p><p><strong>ATTENTION<\/strong>&nbsp;: un chauffeur peut refuser d?assurer la course si le bagage est trop important ou trop lourd pour garantir votre s&eacute;curit&eacute; &agrave; bord du v&eacute;hicule.<\/p><p><strong>En scooter<\/strong>, votre chauffeur ne peut prendre en charge qu?un bagage cabine ainsi qu?un petit sac ou une mallette ordinateur.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2125\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"tab\" aria-controls=\"elementor-tab-content-2125\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">J?ai besoin que le chauffeur m?attende pour effectuer plusieurs trajets &agrave; la suite, comment faire ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2125\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2125\"><div class=\"wpb_text_column wpb_content_element conteneur-interne\"><div class=\"wpb_wrapper\"><p>Il suffit de r&eacute;server votre v&eacute;hicule sous forme d?une mise &agrave; disposition &agrave; l?heure, &agrave; la demi journ&eacute;e ou &agrave; la journ&eacute;e.<\/p><p><span style=\"font-weight: 400;\">Il est possible aussi de valider votre trajet avec un arr&ecirc;t interm&eacute;diaire entre l?adresse de d&eacute;part et l?adresse d?arriv&eacute;e (avec 15 minutes d&rsquo;attente maximum).<\/span><\/p><p class=\" translation-block\">For events, it is possible to reserve several vehicles: you just need to request a quote from <a href=\"mailto:contact@felixcity.com\" target=\"_self\"> our sales department <\/a>.<\/p><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2126\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"tab\" aria-controls=\"elementor-tab-content-2126\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">Dois-je payer le chauffeur &agrave; l?issue de la course?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2126\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2126\"><p>Sauf exception, non. Le r&egrave;glement se fait automatiquement par d&eacute;bit de la carte bancaire que vous avez enregistr&eacute;e lors de votre inscription ou au moyen de l?<u><a href=\"https:\/\/www.city-bird.com\/en\/offre-entreprise-citybird\/\">abonnement<\/a>&nbsp;<\/u>que votre soci&eacute;t&eacute; a souscrit. Le pr&eacute;l&egrave;vement est effectu&eacute; &agrave; l?issue de la course.<\/p><p>Pour certains cas sp&eacute;cifiques, le paiement &agrave; bord est autoris&eacute;.<\/p><p>Vous pouvez en revanche donner un pourboire &agrave; votre chauffeur.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-32d2555 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"32d2555\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-20a1080 elementor-widget elementor-widget-text-editor\" data-id=\"20a1080\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75338bd elementor-widget elementor-widget-spacer\" data-id=\"75338bd\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-73baca8 elementor-widget elementor-widget-heading\" data-id=\"73baca8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">After my ride<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-984b0cd elementor-widget elementor-widget-accordion\" data-id=\"984b0cd\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1591\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"tab\" aria-controls=\"elementor-tab-content-1591\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">How can I receive my bill<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1591\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1591\"><p>Vous recevez votre facture automatiquement par e-mail &agrave; l?issue de la course.<\/p><p>All you bills are available on your customer space, to find it:<br>? Munissez vous de vos identifiants et connectez vous &agrave; votre espace client sur&nbsp;<a href=\"https:\/\/www.city-bird.com\/en\/\">www.city-bird.com<\/a>Our website is optimized on Google Chrome &amp; Mozilla Firefox, please use this navigators if you can.<br>? Cliquez sur le menu d&eacute;roulant en dessous de vos pr&eacute;nom\/nom dans le cartouche bleu en haut &agrave; droite.<br>? S&eacute;lectionnez ?mes trajets?, le tableau de bord de vos courses pass&eacute;es et &agrave; venir s?ouvre.<br>? Cliquez sur ?anciennes courses? pour afficher vos trajets pass&eacute;s ligne par ligne.<br>? Pour chaque course, une facture est disponible au t&eacute;l&eacute;chargement en cliquant sur l?ic&ocirc;ne ?PDF?<\/p><p>If have subscribed (see our&nbsp;<a href=\"https:\/\/www.city-bird.com\/en\/offre-entreprise-citybird\/\"><u>subscriptions<\/u><\/a>), la facture correspondant &agrave; l?ensemble des trajets effectu&eacute;s est envoy&eacute;e &agrave; votre comptabilit&eacute; mensuellement.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1592\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"tab\" aria-controls=\"elementor-tab-content-1592\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">J?ai des remarques &agrave; faire sur mon trajet, comment les communiquer ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1592\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1592\"><div class=\"wpb_text_column wpb_content_element conteneur-interne\"><div class=\"wpb_wrapper\"><p>Nous sommes engag&eacute;s dans une d&eacute;marche d?am&eacute;lioration constante afin de garantir &agrave; nos clients une qualit&eacute; de service optimale. Nous sommes toujours heureux d?obtenir des retours positifs sur notre service et nous prenons &eacute;galement toujours en compte vos remarques lorsque vous estimez que le service n?a pas r&eacute;pondu &agrave; vos attentes afin de mettre tout en ?uvre pour que cela ne se reproduise pas.<\/p><p>You can either:<br>? Laisser une note ainsi qu?un commentaire &agrave; la suite de votre course dans votre espace client (rubrique &laquo;&nbsp;Mes trajets&nbsp;&raquo; sur notre application ou notre site internet)<br>? Nous contacter &agrave; l?adresse : contact@city-bird.com<\/p><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1593\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"tab\" aria-controls=\"elementor-tab-content-1593\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">Je conteste la facture qui m?est adress&eacute;e, que dois-je faire ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1593\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1593\"><p>Le montant d?une course n?est d&eacute;bit&eacute; que 48h apr&egrave;s que celle-ci ait &eacute;t&eacute; r&eacute;alis&eacute;e: si vous estimez que la facture n?est pas conforme &agrave; ce qui est pr&eacute;vu dans nos conditions g&eacute;n&eacute;rales de vente, il vous suffit de nous &eacute;crire &agrave; contact@city-bird.com et nous traiterons votre demande.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1594\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"tab\" aria-controls=\"elementor-tab-content-1594\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">How can I change the credit card used for paying my rides?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1594\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1594\"><p>Il est possible d?ajouter plusieurs cartes de paiement sur un m&ecirc;me compte client.<\/p><p>To modify your payment informations in your customer personal space:<br>?&nbsp;<strong>In our website<\/strong>&nbsp;please vite our website  city-bird.com,&nbsp;<a href=\"https:\/\/citybird.yusofleet.com\/new_front#\/\">login to your account<\/a>on your personal space (in the top right hand corner) then in the payment section, you can delete, or add credit cards.<br>?<strong>&nbsp;In you mobile app<\/strong>&nbsp;: connectez-vous, cliquez sur l?ic&ocirc;ne de menu en haut &agrave; gauche de l?application, rendez-vous dans la rubrique &laquo;&nbsp;Mon profil&nbsp;&raquo; puis &laquo;&nbsp;mes cartes bancaires&nbsp;&raquo;, vous pouvez ainsi ajouter une ou plusieurs nouvelle(s) carte et\/ou supprimer votre moyen de paiement actuel.<\/p><p>En cas de difficult&eacute;, contactez-nous &agrave; contact@city-bird.com&nbsp;et nous vous rappellerons afin d?effectuer ensemble cette modification<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1595\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"tab\" aria-controls=\"elementor-tab-content-1595\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">Do you keep my credit card information?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1595\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1595\"><p>Notre service bancaire (Adyen) crypte les donn&eacute;es de votre carte bancaire et nous communique un num&eacute;ro de code associ&eacute; &agrave; celle-ci. Dans un souci de s&eacute;curit&eacute; et de confidentialit&eacute;, nous n?avons donc pas acc&egrave;s &agrave; vos donn&eacute;es bancaires.<\/p><p>Lors de la r&eacute;servation d?une course, une autorisation de pr&eacute;l&egrave;vement est envoy&eacute;e &agrave; votre &eacute;tablissement bancaire pour v&eacute;rifier la validit&eacute; de la carte de paiement associ&eacute;e &agrave; votre compte. Cette autorisation ne correspond en aucun cas &agrave; un pr&eacute;l&egrave;vement.<\/p><p>Dans le cas d?une r&eacute;servation faite plus de 7 jours &agrave; l?avance, plusieurs demandes d?autorisation sont faites.<\/p><p>The payment is made after the ride is finished.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-88063c8 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"88063c8\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-610882c elementor-widget elementor-widget-text-editor\" data-id=\"610882c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a2eb3d6 elementor-widget elementor-widget-spacer\" data-id=\"a2eb3d6\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc346a0 elementor-widget elementor-widget-heading\" data-id=\"fc346a0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Airports and stations<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-845116a elementor-widget elementor-widget-accordion\" data-id=\"845116a\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1381\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"tab\" aria-controls=\"elementor-tab-content-1381\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\"> What should I do if my plane \/ train is late \/ early?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1381\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1381\"><p><span style=\"font-weight: 400;\">Au moment de la r&eacute;servation de votre trajet avec une prise en charge &agrave; l?a&eacute;roport ou &agrave; la gare, vous avez la possibilit&eacute; de renseigner le num&eacute;ro de votre vol ou de votre train. Le fait d?associer ce num&eacute;ro &agrave; votre course va permettre au chauffeur de suivre l?avancement de l?avion ou du train et ainsi s?adapter en cas d?avance ou de retard, cela nous permet de ne pas facturer des frais d?attente inutiles. Si toutefois vous n?avez pas votre num&eacute;ro de vol ou de train au moment de la r&eacute;servation vous pouvez nous le communiquer plus tard par t&eacute;l&eacute;phone au 01.80.20.50.10, en nous envoyant un mail &agrave; l?adresse contact@city-bird.com <\/span><span style=\"font-weight: 400;\">ou encore directement via notre application dans l?onglet ?trajet &agrave; venir? en ajoutant le num&eacute;ro en commentaire.&nbsp;<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1382\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"tab\" aria-controls=\"elementor-tab-content-1382\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">How do I find my driver at the station \/ airport?&nbsp;<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1382\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1382\"><p class=\" translation-block\"><span style=\"font-weight: 400\"> To allow quick pick-up at the station, <a> meeting points <\/a> have been set up depending on the stations and airports. <\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1383\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"tab\" aria-controls=\"elementor-tab-content-1383\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">How can I give you my flight \/ train number during booking?  <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1383\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1383\"><p><span style=\"font-weight: 400;\">You have different possibilities to send us your flight or train number:&nbsp;<\/span><\/p><ul><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Via the application at the time of booking where the number is requested when the pick-up is done at the station or at the airport. You can also fill it in later when the race is booked in the \"my upcoming trips\" tab and add it as a comment to your race.&nbsp;<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">On our website, by logging into your account and going on your future journeys, you will be able to find all your journeys and add your flight or train number in the commentary on your race.&nbsp;<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">En nous envoyant un mail &agrave; l?adresse contact@city-bird.com <\/span><span style=\"font-weight: 400;\">en pr&eacute;cisant le num&eacute;ro ainsi que la provenance du train ou de l?avion et nous pourrons ainsi proc&eacute;der &agrave; l?ajout du num&eacute;ro &agrave; votre course.&nbsp;<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Or directly by phone at 01.80.20.50.10, we will make the modification and send you the confirmation email with the apparent train or flight number.&nbsp;<\/span><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dcd6f60 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"dcd6f60\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3fbd339 elementor-widget elementor-widget-spacer\" data-id=\"3fbd339\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ee6492e elementor-widget elementor-widget-text-editor\" data-id=\"ee6492e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8553281 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8553281\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-24ed3a9\" data-id=\"24ed3a9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6240d38 elementor-widget elementor-widget-spacer\" data-id=\"6240d38\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f2ec256 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"f2ec256\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a href=\"mailto:contact@city-bird.com\" class=\"elementor-button-link elementor-button elementor-size-xl\" role=\"button\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">CONTACT US<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e955586 elementor-widget elementor-widget-spacer\" data-id=\"e955586\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Foire aux questions Ma r&eacute;servation Dois-je &ecirc;tre abonn&eacute; chez Citybird pour r&eacute;server une course ? L?abonnement Citybird n?est pas obligatoire pour r&eacute;server des courses, la seule condition est d?avoir un compte Citybird, il faut ensuite vous connecter sur votre compte pour pouvoir faire vos r&eacute;servations. L?abonnement est int&eacute;ressant si vous voyagez r&eacute;guli&egrave;rement ou que plusieurs [&hellip;]<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ - Questions R\u00e9ponses sur le Taxi Moto - Paris Orly Roissy<\/title>\n<meta name=\"description\" content=\"Taxi moto : trouvez les r\u00e9ponses \u00e0 vos questions sur notre service de moto taxi. 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